Polaris is a U.S.-based platform that enables users to swap cryptocurrency between wallets on different networks. We serve users worldwide and comply with relevant privacy and data protection laws, including GDPR and CCPA.
Data We Collect
When you visit or use Polaris, we collect data you provide directly—such as your email address and support requests—as well as public blockchain information like wallet addresses, transaction IDs, and timestamps relating to your swaps. We also automatically collect device and log data including IP address, browser type, and usage patterns to monitor and maintain the service.
Use of Analytics and Monitoring Tools
We employ Amplitude Analytics to understand user flows and feature usage, and Datadog to detect errors and track performance. In both cases, data is collected only to improve product functionality and stability. Amplitude sets cookies tied to anonymized user IDs for session tracking. Datadog’s RUM tool relies on first-party cookies to collect session data with user consent and enables GDPR/CCPA‑compliant performance monitoring
How We Use Your Data
Data is used to process your swap transactions, enhance product features, resolve operational issues, deliver customer support, and prevent fraud. We never sell your data. When necessary, we share data under contractual privacy terms with service providers such as Amplitude, Datadog, and host providers. We may also disclose information to legal authorities when compelled by law or to protect the rights and safety of our users or the public.
International Data Transfers
Since we operate out of the U.S., your data may be transferred internationally. We use contractual safeguards like Standard Contractual Clauses to protect your personal information when moved across borders.
Data Retention
We retain analytics and usage data for up to two years to support product development and stability. Blockchain-related data and logs are kept as required for operational or legal reasons. You can request deletion of your personal data at any time, though we may retain certain data if required by law.
Security Measures
We employ industry-standard security protocols, including TLS encryption in transit and encryption at rest. Access to data is restricted to authorized personnel, and we conduct regular audits to ensure data integrity.
Children’s Privacy
Polaris is not designed for minors under 18. If you are under 18, please do not use our services. We do not intentionally collect data from children.
Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your data, and to withdraw consent. To exercise any rights, please contact us at [email protected]. We aim to respond promptly, within legally required timelines.
Updates to This Policy
As Polaris is in beta, this policy may change. We will update the “Last updated” date, notify users of material changes, and seek consent where required.
Cookie policy
What Are Cookies
Cookies are small files placed on your device to store information about your visit. Polaris uses cookies only where necessary for functionality or user experience analysis.
Types of Cookies We Use
Essential cookies are required for logging in, navigation, and security. These are necessary and cannot be disabled without affecting site functionality. With your consent, we use functional and analytical cookies such as Amplitude session cookies and Datadog RUM cookies to collect aggregated usage and performance data
Purpose of Cookies
Essential cookies maintain sessions and secure communications. Analytical cookies help us understand how you use Polaris, allowing us to optimize performance, fix bugs, and improve user experience. They do not collect personally identifiable information.
Consent and Cookie Control
Upon first visit, a cookie banner requests your consent to functional and analytical cookies. You can withdraw consent at any time via the banner or your browser settings. Disabling cookies may degrade site functionality and analytics accuracy.
Managing Cookies
You can manage cookies through your browser’s settings to block or delete them. Note that disabling essential cookies may impair your ability to use Polaris effectively.
Changes to This Cookie Policy
We may update this policy as Polaris evolves. Any material changes will be communicated via our site. We encourage users to review this policy periodically.
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